Returns
We want you to be fully satisfied with your purchase. If you are not happy with your order, you
may return eligible items within 30 days of delivery.
Items must be unused, in their original packaging, and in the same condition as received.
Proof of purchase (order confirmation or receipt) is required.
Certain items, such as customized, personalized, clearance, or final-sale items, are
non-returnable.
Refunds
Once your return is received and inspected, we will notify you by email. If approved:
A refund will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable (unless the return is due to our error or a defective
product).
If applicable, return shipping costs may be deducted from your refund.
Exchanges
If you need to exchange an item for the same product (different size or color), please contact us
before sending it back to ensure availability. Exchanges follow the same conditions as returns.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with
photos, and we will arrange a replacement or full refund at no extra cost to you.
How to Initiate a Return
To start a return, contact our customer service team at steve@hi-lojack.com 330-340-0345 with
your order number and reason for return. We will provide return instructions and, if applicable, a
prepaid shipping label.
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