Returns
We accept returns within 30 days of delivery.
Items must be unused, and in original packaging with tags attached.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 5–10
business days.
Shipping fees are non-refundable, unless the return is due to our error or a defective
item.
Exchanges
Exchanges are offered for defective or damaged items.
If you need the same item in a different size or color, please start a return and place a new
order.
Return Shipping
Customers are responsible for return shipping costs, unless the item was defective or
incorrect.
We recommend using a trackable shipping service to ensure your return is received.
Non-Refundable Situations
Returns requested after 30 days.
Items not in original condition (used, worn, washed, or damaged).
Final sale or personalized/custom items.
How to Start a Return
- Contact us at steve@hi-lojack.com 330-340-0345 with your order number.
- We’ll provide instructions and, if applicable, a return shipping label.
- Send the package back within the stated timeframe.